Introducing Amazon Alexa

Amazon Alexa is the voice controlled service that you use on an Amazon Echo or Alexa-enabled device to play music, ask questions, order a pizza and now, get updates on your AGL energy account. All you have to do is ask.

Enable the AGL Skill

Here's how to get your AGL Skill up and running with Alexa.

Once you've set up your Alexa-enabled device, you're ready to connect to the AGL Skill. Make sure you're registered for AGL My Account (if not, you can do so here, just have your account details handy) and then you're ready to link your AGL account with Alexa.

Alexa Skills Store

On your mobile

  1. Open the Alexa app
  2. In the search bar type AGL
  3. When you see the AGL Skill, click Enable. If you don't see the AGL Skill it could mean you need to adjust your country settings to Australia. Click here to change your country settings to Australia. Then try again.
  4. You'll be directed to the AGL 'My Account' log-in page. Log in using your email and password. (If you don't already have an online AGL account you can tap New User? Register Now, or sign up via Facebook, Google or your Microsoft account).
  5. You will then receive a message saying 'Your AGL Skill was successfully linked'.

On your computer's web browser

  1. Visit amazon.com.au and log into your account.
  2. Under the main or departments menu look for 'Echo and Alexa', click on Alexa Skills and then search for AGL.
  3. You'll then see a page with the AGL Skill. Click on AGL or the AGL logo to get to the Skill page. If you don't see the AGL Skill it could mean you need to adjust your country settings to Australia. Click here to change your country settings to Australia. Then try again.
  4. On the right-hand side under 'Get this Skill' click the Enable button. A new tab should open with the AGL My Account log in page. Some browsers disable new tabs or windows when they open, if this happens do try again and 'allow pop-ups' for this occasion.
  5. Once you're on the AGL My Account screen please log-in using your email and password.
  6. You will then receive a message saying 'Your AGL Skill was successfully linked'.

Congratulations, the AGL Skill is now linked on your Amazon Alexa-enabled device!

Here are some of the things you can ask about your account:

Just say 'Alexa, ask AGL...'

What's my account balance?
What's my bill amount?
What was my bill last year?
When's my payment due?
What's my cost to date or projected bill amount?
(smart meter customers only)
What's an energy saving tip?
Switch to e-billing
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Manage your AGL account simply by using your voice

What do you think of the AGL Skill?

We'd love to hear what you think of your experience with the AGL Skill.

AGL will continually add voice features, as well as enhance the existing experience on the AGL Skill. When updates to the AGL Skill are made, you'll be able to see the notification in the Amazon Alexa store. We may also send you an email about these updates provided we have your consent. To ensure we have your consent, please go to My Account, 'Communication' and tick the box for email under 'Energy and Service offers'. Why not join our AGL Community to participate in discussions and provide feedback to improve the service. Or email us at alexasupport@agl.com.au.

Frequently Asked Questions

Can I link multiple accounts using the AGL Skill?

If you have multiple energy products or supply addresses as part of your customer account, then you'll be able to access all of them via the AGL Skill.

To check what products or supply addresses you have linked to your customer number, log into AGL My Account.

The AGL Skill can only be linked to one AGL My Account.

Why can't Alexa answer my questions?

Alexa may not be able to answer your questions because the question you are asking is currently not part of the AGL Skill. AGL will continually review customer feedback and requests for additional voice features and information and plans to continually update the AGL Skill with new features. Your feedback is important to us. If you’d like to send us feedback on the AGL Skill, please join the AGL Community or email us at alexasupport@agl.com.au. You can also provide feedback through the survey on this page.

When AGL updates the AGL Skill with new features or enhancements you’ll be able to see the notification in the Amazon Alexa store in addition to registered AGL customers receiving an email with important updates (provided we have consent).

Can I use the AGL Skill via Google assistance or Google home?

No, for now the AGL Skill is limited to use via Amazon Echo and Alexa-enabled devices.

The AGL Skill is not working for me - what should I do?

Have you set up the AGL Skill? If not, follow the instructions at the top of this page.

Have you tried to invoke the AGL Skill by saying "Alexa, ask AGL…"

You can ask the following types of questions:

  • Alexa, ask AGL what’s my account balance?
  • Alexa, ask AGL what’s my bill amount?
  • Alexa, ask AGL when’s my payment due?
  • Alexa, ask AGL what's my current usage cost? (For customers with smart meters only.)

If the AGL Skill is still not working, please check if any of the other Alexa Skills you have linked to your device work. If this only affects the AGL Skill, please try unlinking your account and enable it again.

I have already paid. Why is the AGL Skill telling me my bill is overdue?

Any payments submitted before 6pm AEST will usually reach your account by the next business day. Any payments submitted after 6pm AEST will take up to 2 business days to reach your account. If you have paid your outstanding bills in full, you can disregard any payment information provided on the AGL Skill.

I keep getting an error message when setting up my Amazon Echo enabled device that there is a geographical restriction.
How do I resolve this?

This message is occurring as your country has not been selected in your Amazon account. You can set this up by following the instructions here.

Where can I get help to set up my device?

If you are having trouble setting up your Amazon Echo device, you can get help here.

I can't access any of the Australian Skills, including the AGL Skill?

This may be because you have the incorrect country setting in your Amazon Australia account. You can set this up by following the instructions here.

I have a US account. How do I know if I’m now set up for Australia?

You can check and update your country settings here. Once you’ve set your country to Australia you’ll be able to see the Australian Skills.

How do I change my country settings so I can use my Echo or Amazon Alexa in Australia?

You can go here to change your country settings with Amazon Australia. This will allow you to see Australian Skills in the Amazon Alexa app.

To learn more about AGL working with Amazon, please visit our media centre. For terms and conditions visit agl.com.au/skillterms.